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Platform Enhancement Ideas

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Workspace Realize
Categories Assessment
Created by Rod Scharr
Created on Feb 27, 2024

Enhancement Request - Realize: American History myWorld Interactive Middle Grades: Unable to access answer key without downloading

Enhancement Request - Realize: American History myWorld Interactive Middle Grades: Unable to access answer key without downloading

Using test account (nat_teacher_socialstudies/Password1) to replicate issue.


Replication Steps:

1. Log into savvasrealize.com as a teacher nat_teacher_socialstudies/Password1

2. Click "Browse".

3. Search and click "American History: myWorld Interactive Middle Grades".

4. Scroll down and click "Progress-Monitoring Assessments: American History: myWorld Interactive".

5. Click "Teacher Resources".

6. Click "End of Course 1 Answer Key".


ACTUAL RESULT: "Couldn't preview file. You may be offline or with limited connectivity. Try downloading instead". Screenshot has been provided customer and was replicated using test account.


EXPECTED RESULT: User expects to be able to access answer key from Realize directly.


When I tried to replicate this, the Answer Key showed fine


ADDITIONAL INFORMATION: Customer advised that downloading took 5-7 minutes but I could not replicate that when saving on Google Drive.


See attached Screenshot "Screenshot 2024-02-27 at 11.12.16 AM.PNG"


Salesforce Case: 04373091

District: Realize INTERNAL K12 District

School name: Realize INTERNAL K12 Social Studies and Art & Music School

Org ID: 8a97b09a3d962323013eec79ebf975f6

Product: American History myWorld Interactive Middle Grades

Teacher: Marisa Nave/marisa.nave

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  • Admin
    Taylor Horrocks
    Reply
    |
    Mar 12, 2024

    Thank you for submitting your feedback! This sounds like a technical issue rather than an enhancement request, so I'm going to close it out for now. If you continue to have issues downloading, please reach out to technical support.